Ambient AI documentation tools have become widespread in primary care, helping clinicians reclaim time previously spent on note-taking. Behavioural health has moved more slowly, despite the potential gains from reducing documentation during lengthy therapy sessions. Mentavi Health, a digital mental health care company based in Grand Rapids, Michigan, is now bringing the technology into the therapy room.
On 28th September 2026, the company announced the launch of EverCommerce’s EverHealth Scribe, integrated directly through the DrChrono electronic health record platform. With informed patient consent obtained at intake and at every visit, the ambient AI tool captures conversations during mental health appointments, generates structured draft notes, and surfaces real-time data and callouts.
Clinicians review, edit, and finalise every note, while clinical decisions remain solely with the licensed clinician. Mentavi clinicians can also customise their Scribes, keeping notes individualised while meeting the company’s clinical quality requirements. The tool does not train on Mentavi patient data, reinforcing its privacy safeguards.
Keith Brophy, CEO of Mentavi Health, said: “We hold ourselves to a careful standard for how AI shows up in care. EverHealth Scribe assists with documentation, but the clinician stays in control of the record and every clinical decision. That balance is what makes this the right kind of tool for our patients and our clinicians.”
Practices already using EverHealth Scribe in primary care report saving eight minutes of documentation time per visit during a typical 15-minute appointment. Applied to 45–60-minute therapy sessions, similar efficiency could free hours of administrative time for direct patient care.
Mentavi Health offers diagnostic evaluations for people aged six and over, alongside treatment services for adults aged 18 and over. The company positions the launch as part of a broader effort to scale behavioural health care through structured, clinician-led processes that expand access while prioritising consistent documentation and provider well-being.
Before the full launch, Mentavi conducted a phased internal rollout with a vanguard group of early adopters. Provider feedback helped shape refinements to the workflow, required documentation elements, and operational fit. Early internal testing also pointed to workflow efficiencies, including improved updating of patient Problem Lists.
During the evaluation, more than 30 licensed clinicians across two provider waves generated over 14,000 scribe supported clinical notes. An appointment level analysis conducted with EverHealth compared visits documented with the scribe with those documented without it. Scribe supported appointments showed diagnosis code capture of approximately 79.7%, compared with 25.5% for non scribe appointments.
The results are based on internal analyses of specific providers during a limited evaluation period and may not be representative of other settings. All notes and codes are reviewed and finalised by the licensed clinician.
Robert Kirchoff, MD, Medical Advisor at Mentavi Health, said: “I feel like the quality of my patient encounters has really increased because I have so much more time and focus on the conversation rather than making sure that I am filling in all the fields that I need to.”
Michelle Ripper Lewis, BSN, Executive Advisor for Clinical Quality and Transformation at Mentavi Health, added: “We approached this as a strategic partnership with EverHealth so that we could learn together how to best enhance our patients’ and providers’ experiences while strengthening clinical quality and safety standards for every visit. This was more than a technology rollout. It was a transformation of the documentation workflow, built around provider feedback, required documentation elements, and day to day clinical usability from the start.”
The introduction of ambient AI in mental health settings raises questions about consent, trust, and the distinctive status of psychotherapy notes under HIPAA rules. Mentavi emphasises that diagnoses are rendered by clinicians, not software.
Chief Medical Officer Dr Barry K. Herman, a board-certified psychiatrist with extensive experience in clinical practice and digital health, has overseen more than 220,000 clinician-reviewed online evaluations. His experience places him in a position to address how such tools can support patient care and diagnostic rigour while maintaining clear boundaries around AI use.
By embedding the tool within an established EHR platform, Mentavi aims to demonstrate a controlled pathway for ambient AI adoption in behavioural health, an area that has so far lacked a ready-made playbook.